Privacy policy

This privacy policy informs you about the processing of personal data when using the qoob App (hereinafter "App").

qoob App is an application specifically designed to access and interact with the unique qoob pods. These qoobs, positioned in various locations, provide users with a private space for various purposes. With the qoob app, users can find a space near them, reserve them, and access them. qoob app enables for people to use and experience private spaces in urban environments.

Name and address of the responsible person

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States and other data protection provisions is the:

qoob GmbH
Kurfürstendamm 102
10711 Berlin
E-mail: team+ds@qoob.zone

Use of the qoob app by the users

The qoob app can be downloaded from the corresponding app stores. To use the qoob app, registration and identification of the user is required. The user needs a working mobile phone number, email address and name to use it.

Scope of processing

When registering to create a profile and use functions of the qoob app, the following personal data is requested:

First name
Last name
Phone number
E-mail

The data is always transmitted via a TLS secured channel.

Purpose of processing

Your personal data will be processed for the following purposes:

to the login / registration
to contact us
to book a time slot in the qoob

Legal basis for the processing of personal data

The legal basis for the processing of personal data in the context of setting up a user account and the use of personal data for the use of the described functionalities is the consent of the user pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO and, in the case of health data, Art. 9 para. 2 lit. a DSGVO.

Insofar as we process your personal data for the purpose of fulfilling a contract, Art. 6 (1) p. 1 lit. b DS-GVO serves as our legal basis. This also applies to processing operations that are necessary for the implementation of pre- and post-contractual measures.

The processing of technical data serves to protect a legitimate interest of our company to provide a functional application for users and is therefore based on Art. 6 (1) p. 1 lit. f DSGVO as the legal basis for the processing.

Recipients or categories of recipients of the personal data

In the course of processing your personal data, we may disclose the personal data concerning you to the following recipients. We only transfer your personal data to external recipients if you have consented or if this is permitted by law. External recipients of your personal data are in particular:

IT service provider
App developers
Call center and help desk
Processor

Data deletion and storage duration

Your data will be deleted 30 days after the communication is completed.

We do not store your personal data for longer than is necessary for the purpose for which it was collected. This means that data in our systems is destroyed or deleted as soon as it is no longer needed. Reasonable measures are taken by us to ensure that your personal data is only processed under the following conditions:

a. For the duration that the data is used to provide you with a service
b. As required by applicable law, contract or in view of our legal obligations
c. Only for as long as necessary for the purpose for which the data was collected, or longer if required by contract, applicable law, applying appropriate safeguards.

A requirement may exist in particular if the data is still needed in order to fulfill contractual services, to check and grant or ward off warranty and, if applicable, guarantee claims. If the data is no longer required for the fulfillment of contractual or legal obligations, it is regularly deleted, unless its - temporary - retention is still necessary, in particular for the fulfillment of legal retention periods of up to ten years (including from the German Commercial Code, the German Fiscal Code and the German Money Laundering Act). In the case of statutory retention obligations, deletion is only considered after the expiry of the respective retention obligation.

Possibility of objection and removal

A revocation of consent to data processing can be made at any time by sending an informal e-mail to team+ds@qoob.zone. The revocation of consent does not affect the lawfulness of the processing that took place on the basis of the consent until the revocation.

In the event of revocation, our offer can no longer be used.

Telemetry data

Description and scope of data processing

We collect telemetry data in our app. We implement this with the service provider Firebase. The following personal data is processed in the course of telemetry data processing:

IP address
Device information (brand, model, RAM)
Operating system information (iOS or Android and the corresponding version)
Crash log (date, time, app version, last logins)

Purpose of data processing

The data will be processed for the following purposes:

Troubleshooting

Legal basis for data processing

The collection of this data is based on Art. 6 (1) lit. f DSGVO. The app operator has a legitimate interest in the technically error-free display and optimization of its app - for this purpose, the server log files must be collected.

Duration of storage

Your personal information will be retained for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Possibilities of objection and elimination

To make the objection valid, users can write an informal e-mail to team+ds@qoob.zone.

V. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

Right to information

You may request confirmation from the controller as to whether personal data concerning you are being processed by him.

If there is such processing, you may request information from the controller about the following:

the purposes for which the personal data are processed;
the categories of personal data which are processed;
the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
the planned duration of the storage of the personal data concerning you or, if concrete information on this is not possible, criteria for determining the storage duration;
the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
the existence of a right of appeal to a supervisory authority;
any available information on the origin of the data, if the personal data are not collected from the data subject;
the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, - meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

You have the right to request information about whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 DSGVO in connection with the transfer.

Right to rectification

You have a right to rectification and/or completion vis-à-vis the controller, insofar as the processed personal data concerning you are inaccurate or incomplete. The controller shall carry out the rectification without undue delay.

Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
the controller no longer needs the personal data for the purposes of processing, but you need them for the assertion, exercise or defense of legal claims, or
if you have objected to the processing pursuant to Art. 21 (1) DSGVO and it is not yet clear whether the legitimate grounds of the controller outweigh your grounds.

Where the processing of personal data concerning you has been restricted, such data may be processed, with the exception of their storage, only with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

Right to deletion

a) Obligation to delete

You may request the controller to delete the personal data concerning you without undue delay, and the controller is obliged to delete such data without undue delay, if one of the following reasons applies:

The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
You revoke your consent on which the processing was based pursuant to Art. 6 (1) p. 1 lit. a or Art. 9 (2) lit. a DSGVO and there is no other legal basis for the processing.
You object to the processing pursuant to Art. 21 (1) DSGVO and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) DSGVO.
The personal data concerning you have been processed unlawfully.
The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8 (1) DSGVO.

b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, it shall take reasonable measures, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers which process the personal data that you, as the data subject, have requested that they erase all links to or copies or replications of such personal data.

c) Exceptions

The right to erasure does not exist insofar as the processing is necessary to

to exercise the right to freedom of expression and information.
for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the area of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) DSGVO;
for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes pursuant to Article 89(1) of the GDPR, insofar as the right referred to in Section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
for the assertion, exercise or defense of legal claims.

Right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed about these recipients by the data controller.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without hindrance from the controller to whom the personal data was provided, provided that

the processing is based on consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to Art. 6 para. 1 sentence 1 lit. b DSGVO and
the processing is carried out with the help of automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right of objection

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) sentence 1 lit. e or f DSGVO; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.

If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

You have the possibility, in connection with the use of information society services - notwithstanding Directive 2002/58/EC - to exercise your right to object by means of automated procedures using technical specifications.

Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

a. is necessary for the conclusion or performance of a contract between you and the controller,
b. is permitted by legislation of the Union or the Member States to which the controller is subject and that legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
c. with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Article 9(2)(a) or (b) of the GDPR applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests.

With regard to the cases referred to in a. and c. above, the controller shall take reasonable steps to safeguard the rights and freedoms of, and the legitimate interests of, the data subject, which shall include, at least, the right to obtain the intervention of a person from the controller, to express his or her point of view and to contest the decision.

Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, workplace or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.

Deployment of the app and creation of the log files

Description and scope of data processing

Each time our app is called up, our system automatically collects data and information from the operating system of the calling mobile device.

The following data is collected:

The operating system of the user and associated version
App version, device model
Content of the request (concrete page)
Message whether the data exchange was successful
Number of visits
Time of the first and last visit
Last visited pages
Region from which the access is made

This data is stored in the log files of our system. A storage of this data together with other personal data of the user does not take place.

Purpose of data processing

The storage in log files is done to ensure the functionality of the app. In addition, we use the data to optimize the app and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 p. 1 lit. f DSGVO.

Legal basis for data processing

The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 p. 1 lit. f DSGVO.

Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the app, this is the case when the respective session has ended.

In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

Possibility of objection and removal

The collection of data for the provision of the app and the storage of the data in log files is mandatory for the operation of the app. The user can object to this. Whether the objection is successful is to be determined in the context of a balancing of interests.

Registration

Description and scope of data processing

On our app, we offer users the opportunity to register by providing personal data. The data is entered in an input mask and transmitted to us and stored. The data is not passed on to third parties. The following

Data is collected as part of the registration process:

Mobile phone number
Email address
First name
Last name
Date and time of registration

As part of the registration process, the user's consent to the processing of this data is obtained.

Purpose of data processing

Registration of the user is necessary for the fulfillment of a contract with the user or for the implementation of pre-contractual measures.

To use the qoob app, it is necessary to register with your own profile.

Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 p. 1 lit. a DSGVO if the user has given his consent.

If the registration serves the fulfillment of a contract to which the user is a party or the implementation of pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 para. 1 p. 1 lit. b DSGVO.

Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

This is the case for the data collected during the registration process for the fulfillment of a contract or for the implementation of pre-contractual measures when the data is no longer required for the implementation of the contract. Even after the conclusion of the contract, there may be a need to store personal data of the contractual partner in order to fulfill contractual or legal obligations.

Possibility of objection and removal

As a user, you have the option to cancel the registration at any time. You can have the data stored about you changed at any time. To delete or change your personal data, please contact team+ds@qoob.zone or use the function provided for this purpose in the app.

A revocation of consent to data processing can be made at any time by sending an informal e-mail to team+ds@qoob.zone.

If the data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, early deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion.

E-mail contact

Description and scope of data processing

Within our app, it is possible to contact us via the email address provided. In this case, the personal data of the user transmitted with the email will be stored.

The data will be used exclusively for the processing of the conversation.

Purpose of data processing

In the case of contact by email, this also constitutes the necessary legitimate interest in processing the data.

Legal basis for data processing

The legal basis for the processing of data transmitted in the course of sending an email is Art. 6 (1) lit. f DSGVO.

If the email contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 (1) lit. b DSGVO.

Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data sent by email, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

Possibility of objection and removal

To make the objection valid, users can write an informal e-mail to team+ds@qoob.zone.

In such a case, the conversation cannot be continued. All personal data stored in the course of contacting us will be deleted in this case.

Company websites

We use various networks for our company websites. When using some networks, personal data may be transferred to servers in the USA. In order to ensure appropriate guarantees for the protection of the transfer and processing of personal data outside the EU, the transfer of data to and processing of data by the networks listed below is carried out on the basis of appropriate guarantees pursuant to Art. 46 ff DSGVO, in particular by concluding so-called standard data protection clauses pursuant to Art. 46 para. 2 lit. c DSGVO.

Instagram:

Instagram, Part of Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland

On our company page, we provide information and offer Instagram users the opportunity to communicate. If you perform an action on our Instagram company page (e.g. comments, posts, likes, etc.), it is possible that you will make personal data (e.g. clear name or photo of your user profile) public. However, since we generally or to a large extent have no influence on the processing of your personal data by Instagram, the company jointly responsible for the qoob company presence, we cannot provide any binding information on the purpose and scope of the processing of your data.

Our corporate presence in social networks is used for communication and information exchange with (potential) customers. In particular, we use the corporate presence for:

Advertising our service.

In this context, publications about the company's presence may include the following content:

Information about services
Advertising

Every user is free to publish personal data through activities. The legal basis for data processing is Art. 6 para.1 p.1 lit. a DSGVO. The data generated by the company website is not stored in our own systems.

You can object at any time to the processing of your personal data that we collect in the course of your use of our Instagram - company presence and assert your data subject rights mentioned under V. of this privacy policy. To do so, send us an informal email to team+ds@qoob.zone. You can find more information about the processing of your personal data by Instagram and the corresponding objection options here:

Instagram: https://help.instagram.com/519522125107875

TikTok:

TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland

On our company site, we provide information and offer TikTok users the opportunity to communicate. If you carry out an action on our TikTok company site (e.g. comments, posts, likes, etc.), it is possible that you make personal data (e.g. plain name or photo of your user profile) public. However, since we generally or to a large extent have no influence on the processing of your personal data by the TikTok companies jointly responsible for the qoob corporate presence, we cannot make any binding statements about the purpose and scope of the processing of your data.

Our corporate presence in social networks is used for communication and information exchange with (potential) customers. In particular, we use the corporate presence for:

Advertising our service.

In this context, publications about the company's presence may include the following content:

Information about services
Advertising

You can object at any time to the processing of your personal data that we collect in the course of your use of our TikTok corporate presence and assert your data subject rights as stated under V. of this privacy policy. To do so, send us an informal email to team+ds@qoob.zone. For more information on the processing of your personal data by TikTok and the corresponding objection options, please click here:

TikTok: https://www.tiktok.com/legal/page/eea/privacy-policy/de

Facebook:

Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland

On our company page, we provide information and offer Facebook users the opportunity to communicate. If you carry out an action on our Facebook company page (e.g. comments, posts, likes, etc.), it is possible that you make personal data (e.g. clear name or photo of your user profile) public. However, since we generally or to a large extent have no influence on the processing of your personal data by Facebook, the company jointly responsible for the qoob corporate presence, we cannot make any binding statements about the purpose and scope of the processing of your data.

Our corporate presence in social networks is used for communication and information exchange with (potential) customers. In particular, we use the corporate presence for:

Advertising our service.

In this context, publications about the company's presence may include the following content:

Information about services
Advertising

You can object to the processing of your personal data that we collect in the course of your use of our Facebook company presence at any time and assert your data subject rights as stated under V. of this data protection declaration. To do so, send us an informal email to team+ds@qoob.zone. You can find more information about the processing of your personal data by Facebook and the corresponding objection options here:

Facebook: https://www.facebook.com/privacy/explanation

Hosting

The application is hosted on servers of a service provider contracted by us.

Our service provider is:

SysEleven GmbH
Lützowstrasse 106
10785 Berlin

The servers automatically collect and store information in so-called server log files, which the app automatically transmits during a visit. The stored information is:

Date and time of the server request

This data is not merged with other data sources. The collection of this data is based on Art. 6 para. 1 lit. f DSGVO. The app owner has a legitimate interest in the technically error-free presentation and optimization of its app - for this purpose, the server log files must be collected.

The location of the app's server is in Germany.

Authorization management in the app

To provide you with the best user experience, the qoob app requires access to certain features and services on your device. Here are the permissions we request and why they're important to the app:

Push notifications: The app requires permission to send you push notifications. This allows us to inform you about active sessions, states of qoob pods and other relevant information in real time. This ensures that you are always up to date and can use the app efficiently.

Geo-positioning: The qoob App uses your location to help you navigate the map and find the nearest qoob Pods. In addition, geo-positioning is used to ensure the door of a qoob pod is securely opened during an active session. This ensures that only you can access your reserved pod when you are nearby.

We respect your privacy and use these permissions only to improve the functionality of the app and provide you with a better user experience. You can manage these permissions at any time in your device settings.

Our privacy information

Status: 10.09.2023